Privacy policy.
Last updated: 13 May 2025
This privacy notice explains how your personal data is collected and processed by the Hillingdon Advice Partnership website.
This website is managed by Age UK Hillingdon, Harrow and Brent on behalf of the Hillingdon Advice Partnership. All data collected through this site — including referral forms and analytics — is governed by Age UK Hillingdon, Harrow and Brent’s data protection policies. Age UK Hillingdon, Harrow and Brent is the Data Controller for the purposes of this site and complies fully with UK GDPR and the Data Protection Act 2018.
This Privacy Policy applies to:
Age UK Hillingdon, Harrow and Brent (AUKHHB) and its trading and associated companies, collectively referred to as the “Age UK Hillingdon Group.”
Age UK Hillingdon Group is committed to protecting and respecting your privacy and security. By using this website and any services offered through it, you agree to be bound by this policy, our terms and conditions, and current UK data protection legislation.
We may update this policy from time to time. Please revisit this page periodically.
Registered Charity No.: 1051711
Company No.: 3136052
Registered Address: Age UK Hillingdon, Harrow and Brent, 3 Chapel Court, 126 Church Road, Hayes, UB3 2LW
1. What Personal Information We Collect
We may collect:
Name, contact details, date of birth
Health, disability, housing and financial information
Referral information submitted via our website form
Website usage data (IP address, pages visited, device/browser type)
Any information you voluntarily provide via telephone, email, outreach events, donations, or service enquiries
2. How We Use Your Information
We use your data to:
Deliver the services you request
Process referrals securely via Salesforce CRM
Respond to enquiries, complaints or feedback
Carry out analysis and reporting to improve our services
Monitor and improve website experience and communication
Comply with safeguarding or regulatory duties
We may also use your data to send you information about our work or fundraising opportunities, if you have provided consent.
3. Legal Bases for Processing
We rely on the following lawful bases:
Consent (e.g. when submitting referral forms)
Performance of a contract (e.g. when delivering a service)
Legal obligation (e.g. safeguarding, data protection duties)
Vital interests (e.g. medical emergency)
Legitimate interest (e.g. website analytics, service reporting)
4. Sharing Your Information
We only share data:
within the Hillingdon Advice Partnership to deliver a service (our partners include Nucleus Legal Advice, Bell Farm and DASH)
With service delivery partners (e.g. NHS, local authorities) when necessary
With funders or auditors under strict confidentiality
Never for marketing or commercial use
5. Data Security & Retention
Data is processed via secure platforms (e.g. Salesforce CRM)
All staff receive data protection training and adhere to internal protocols
Data is retained only as long as necessary for its purpose, in accordance with legal, contractual, and audit requirements
6. Your Rights
Under UK GDPR, you have the right to:
Access your data
Correct inaccuracies
Request erasure (where appropriate)
Restrict or object to processing
Data portability
Withdraw consent at any time
To exercise your rights, please contact our Data Protection Officer.
7. Contact Details
Data Protection Officer:
Sam Mackenzie, Director of Resources
Email: dpo@ageukhhb.org.uk
Caldicott Guardian:
Julian Lloyd, CEO
Email: CaldicottGuardian@ageukhhb.org.uk
8. Cookies
We use cookies to understand how people use our website and improve accessibility. Cookies may store preferences or track anonymous analytics data. For details, please see our Cookie Policy.
9. Complaints
If you have any concerns about how we process your personal data, please contact us directly. You also have the right to complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk | Tel: 0303 123 1113
For general enquiries, please email: enquiries@ageukhhb.org.uk